Privacy Policy

1. Introduction

Digital Secrets ('we', 'us', or 'our') is a digital agency based in Melbourne, Victoria, Australia. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit digitalsecrets.com.au or use our services.

2. Information We Collect

We collect personal information you provide directly when you:

• Complete an order form on our website
• Make a payment via our payment processor (Stripe)
• Contact us via email or our contact form
• Subscribe to communications from us

This may include your name, email address, phone number, business name, ABN, domain name preferences, and website content you upload.

We also automatically collect non-personal information such as your IP address, browser type, pages visited, and time spent on our site via standard server logs and analytics tools.

3. How We Use Your Information

• To process and fulfil your website order
• To communicate with you about your project
• To send transactional emails (order confirmations, delivery notices)
• To process payments securely via Stripe
• To improve our website and services
• To comply with our legal obligations

We do not sell, trade, or rent your personal information to third parties. We do not use your information for unsolicited marketing without your consent.

4. Third-Party Service Providers

We share your information with the following trusted third parties only as necessary to deliver our services:

• Stripe — Payment processing. Stripe handles all card payments. We do not store your card details.
• Resend — Transactional email delivery for order confirmations and internal notifications.
• Cloudflare — CDN, DNS, and security layer. Cloudflare may process request data as part of delivering our website.
• Cloudflare R2 — Secure cloud storage for files you upload as part of your order.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our website is served over HTTPS and we use industry-standard security practices. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at hello@digitalsecrets.com.au.

7. Cookies

Our website uses essential cookies required for basic functionality. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though this may affect some website functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised 'Last updated' date.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: